PRIVACY POLICY

Introduction

Panda Sal's ("we," "our," or "us") operates the website pandasals.com and related services. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information.

This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information. By using our website or services, you agree to the practices described in this policy.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form, catering request, or inquiry form on our website
• Place an order online or by phone
• Subscribe to receive text messages, SMS updates, or marketing communications
• Sign up for promotions, loyalty programs, or special offers
• Communicate with us via email, phone, or social media

This information may include your name, phone number, email address, mailing address, and any other details you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general location data
• Browser type and version, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, catering requests, and reservations
• To send you transactional messages (order confirmations, updates, receipts)
• To send promotional text messages, offers, and marketing communications you have opted in to receive
• To respond to your inquiries, comments, or customer service requests
• To improve our website, services, and customer experience
• To comply with applicable laws, regulations, and legal processes

SMS / Text Messaging Consent & Policy

What Messages You May Receive

If you opt in to our text messaging program, you may receive messages related to:

• Order confirmations and delivery/pickup status updates
• Promotional offers, discounts, and special deals
• New menu items and seasonal specials
• Catering and event reminders
• General business updates and announcements

How to Opt Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive text messages from us unless you re-subscribe.

Need Help?

If you are experiencing issues with our messaging program, reply HELP to any text message for assistance, or contact us directly at (562) 231-6509 or [email protected].

Carriers Supported

Our SMS program is supported on all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

No Mobile Information Sharing

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS program to any third party. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All information collected is treated in accordance with this Privacy Policy.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

Third-party analytics tools (such as Google Analytics) may also collect anonymous usage data to help us understand how visitors interact with our site.

Third-Party Services

We may use third-party service providers to assist with business operations, including:

• Payment processing (for online orders)
• SMS and email marketing platforms
• Website hosting and analytics
• Online ordering platforms

These providers are bound by their own privacy policies and are only permitted to use your information as necessary to perform services on our behalf. We do not sell your personal information to third parties.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from anyone under 18, we will take immediate steps to delete it. If you are under 18, please do not submit any personal information through our website or SMS program.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: